Member Services Officer I/II
Logix Federal Credit Union · Burbank
- Pay
- $21.76/hr
- Job type
- Full-time
- Work mode
- Hybrid
- Category
- Office & Professional
- Neighborhood
- Burbank
- Posted
- June 4, 2026 (Jun 4)
- Last verified
- August 1, 2026
About the role
Provides service to members and coworkers in a call center environment, resolving concerns and identifying the right products.
What you'll do
- Achieve sales and member-service (NPS) goals
- Direct calls to appropriate personnel and maintain service quality standards
- Explain Credit Union policies and resolve member concerns
- Maintain up-to-date knowledge of federal lending and operations regulations
- Assist members with financial needs, transaction requests, and complaints
Requirements
- 24+ months of retail customer service experience
- Preferred bachelor's degree
- Working knowledge of Microsoft Office; comfortable troubleshooting basic smartphone/browser issues
- Recent financial institution experience as a teller, new accounts rep, or call center role preferred
Schedule
Hybrid. Contact center hours: weekdays 7am–7pm, weekends 9am–3pm (PT).
Pay & benefits
Pay: $21.76–$32.64/hr.
This listing comes from Logix Federal Credit Union's own careers feed and was last verified against it on August 1, 2026. Stale listings are removed automatically.
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Member Services Officer I/II
$21.76/hr